Contacting Support

If you cannot find the answer you need in our help docs, we are here to help.

How to reach us

• Email: Send us a message describing your issue and we will get back to you as soon as possible.
• Chat: Use the chat bubble in the bottom-right corner of the Churchday website to ask a question. Our AI assistant can help with most product questions instantly.

Tips for getting help quickly

• Describe what you were trying to do — not just what went wrong, but what you expected to happen.
• Include your role (Admin, Staff, Leader, or Member) so we can understand your level of access.
• Share a screenshot if possible — it helps us see exactly what you see.
• Mention the browser you are using (Chrome, Safari, etc.).

Good to know

• Check the Common Issues page first — your answer may already be there.
• The AI chat assistant is available around the clock and can answer most questions about how to use Churchday.

What's next?

• Browse common issues
• Check browser compatibility