Common Issues

Here are solutions to the most common problems.

I did not receive my sign-in code

• Check your spam or junk folder.
• Make sure you entered the correct email address.
• Wait a minute and try again — sometimes email delivery takes a moment.
• If using a work email, your IT department may be blocking the message. Try a personal email address.

I cannot access a feature

• Your role may not include that feature. Check with your admin to see what role you have. See What Each Role Can Do.
• Some features (Text, Forms, Analytics) are coming soon and not yet available.

My changes are not saving

• Check your internet connection.
• Try refreshing the page and making the change again.
• Make sure you clicked Save or Save Changes — some pages require you to confirm.

I cannot find someone in the directory

• Make sure you are searching by the correct name, email, or phone.
• Check if any filters are active — click Filters and clear them.
• The person may not have been added yet. See Adding a New Member.

The event page says "Registration closed"

• The registration deadline has passed. The event admin can remove or extend the deadline.
• If the event is full, you may still be able to join the waiting list.

My CSV import has errors

• Make sure your file has at least a name and email column.
• Check for duplicate email addresses in your file.
• Make sure dates are in a recognized format.
• See Importing Members from a CSV File for detailed guidance.

What's next?

• Check browser compatibility
• Contact support